Frequently asked questions
Before contacting us we recommend reading our Frequently Asked Questions (FAQ) page for answers to commonly asked questions about the festival.
Contacting Vivid Sydney
Vivid Sydney aims to minimise the event’s impact on residents, businesses and the local community. The below information is designed for residents and stakeholders to reach the Vivid Sydney team for operational queries during the event period. You can also read our transport and road closure information, and live traffic updates can be found on livetraffic.com.
The event period will run through 3 stages; bump in, event period, and bump out.
- Bump in: 6 - 24 May 2024
- Event: 24 May - 15 June 2024, lights on from 6pm - 11pm nightly
- Bump out: 15 - 21 June 2024
Stakeholders and residents may notice an increase in activity surrounding their area. Contact numbers for different queries can be found below.
General Enquiries, Ticketing & Feedback
https://www.vividsydney.com/info/contact-us
Available | 9am-5pm
Traffic Management
public.comms@whodares.com.au
Available 22 April – 15 June | 7:00am – 1:00am
Noise Complaints
eventcontrol@dnsw.com.au
02 8319 9020
Available 24 May – 15 June | 7:00am – 1:00am
Vivid Sydney Operations
eventcontrol@dnsw.com.au
Available 3 May – 23 May | 7:00am – 7:00pm
Available 24 May – 15 June | 7:00am – 1:00am
Available 15 June - 21 June | 7:00am – 7:00pm
Vivid Sydney Accessibility
vivid.access@dnsw.com.au
(02) 9372 8830
Available 6 May – 23 May | 7:00am – 7:00pm
Available 24 May – 15 June | 7:00am – 1:00am
Available 15 June – 21 June | 7:00am – 7:00pm
Towed Vehicles
132 701
Available 24 May – 15 June | 7:00am – 1:00am
Please note that the footprint of Vivid Sydney may temporarily impact your emergency evacuation locations from the beginning of bump in, Monday 6 May 2024. Please review the Light Walk map here for any changes.
Media Enquiries
To contact the Vivid Sydney Media Team, along with the latest information on the festival, including announcements and media ready assets, please visit the Vivid Sydney News Room.
General Enquiries
Connect on Social
For all the latest festival announcements visit Vivid Sydney's official social media channels
Instagram >
Facebook >
TikTok >
YouTube >
X >
LinkedIn >
If you still can't find the answer to your questions please use the contact form below. A member of the Vivid Sydney team will be in touch with you as soon as possible.
In respect of personal information, Destination NSW advises that it collects, uses and stores any of your personal information strictly in compliance with the Privacy and Personal Information Protection Act 1998 (NSW) and the Privacy Act 1988 (Cth). For your information, our privacy policy is located at: https://www.destinationnsw.com.au/privacy-policy. Destination NSW may share your information with third parties including third party suppliers and operators conducting and administering the activity and other related activities, however your personal information will not generally be disclosed to anyone outside Australia, unless in connection with the activities. Where the information is shared with any countries in the European Union, Destination NSW will adhere to the data protection rules as per the General Data Protection (GDPR) Regulation. Information relating to this is also located within our privacy policy. You can opt out at any time by contacting Destination NSW.
